Help Center
Help CenterSupport & Other Questions

Getting Started

How do I register with Land Prime? When can I start trading? How do I log in to Mypage? I cannot log in to Mypage. Can I use a demo account? What is the difference between a live account and a demo account?

Account Management

Which trading account types are available? Where can I find my trading account details? How do I add a new trading account? I forgot my trading account password. Can I change the leverage on my trading account? Where can I view my live and demo accounts separately? What is the minimum deposit required to start live trading? Can I reactivate a deactivated trading account? Can I open a corporate account?

Funds

How do I make a deposit? Which deposit methods are available? How long does a deposit take? Can I make a deposit outside business hours? How do I request a withdrawal? Which withdrawal methods are available? How long does a withdrawal take? Where can I check deposit and withdrawal fees? How do I transfer funds between my trading accounts? Can I transfer funds to another person's trading account? Where can I view my deposit, withdrawal and internal-transfer history? My deposit has not been credited to my trading account. Can I cancel a withdrawal request? What is Land Wallet? How do I deposit USDT? Which currencies can I use for deposits? Can I deposit into a trading account with a negative balance? What are the criteria and conditions for the deposit/withdrawal fee waiver benefit?

Trading Conditions

Which instruments can I trade? What is the maximum leverage? What is margin? What are Balance and Equity? What are the margin call and stop-out levels? Why is my new order not being executed? Where can I check trading hours? Can I use an Expert Advisor (EA)? Can I trade index CFDs on every account type? Does Land Prime provide a signal trading service? How is the margin required for a trade calculated? Which amount is used to calculate the margin level? Can a pending order be cancelled automatically? How do I install and use an Expert Advisor (EA)? Is hedging allowed? What is an Expert Advisor (EA)? What is the leverage for cryptocurrencies?

Trading Platforms

How do I install MT4 or MT5? What is the difference between MT4 and MT5? Where can I find my MT4/MT5 login details? I cannot log in to MT4/MT5. How do I find my Land Prime server? What is WebTerminal? Can I log in to the same trading account on PC and mobile at the same time? How do I add or remove instruments in Market Watch? How do I place a pending order in the MT4/MT5 mobile app? How do I change my MT4/MT5 trading account password? How do I set up MT4/MT5 push notifications? Which time zone does the MetaTrader server use? What time zone is MetaTrader set to by default?

Verification

How do I complete identity verification? Which documents can I submit as proof of identity? Which documents can I submit as proof of address? I have not received the email verification code. Why do I need to submit identity-verification documents? How do I update my personal information? Why do I need to provide my investment knowledge and trading experience during registration?

Copy trading

Where can I access Copy Trading? What account types do you provide for Copy trading? Why are Follower positions closed early while Leader positions remain open? Can I change my Leader account from Private to Public mode? Why is the Follower position still open after the Leader account has closed a trade? How can I check the assets of the Leader's account? Is Copy Trading compatible between MT4 and MT5? What is the difference between an IB account and a Leader account?

Security

Where can I manage my security settings? How do I change my Mypage login password? What is two-factor authentication (2FA)? How do I enable two-factor authentication? Should I use email authentication or Google Authenticator? How do I set up Google Authenticator? How do I remove Google Authenticator or change my phone? I cannot receive or use my two-factor authentication code. How do I disable two-factor authentication? How do I remove Google Authenticator if I can no longer access it? What are the requirements for a Mypage login password?

Support & Other Questions

Where can I view Trading Analytics? Can I change the date range in Trading Analytics? Which statistics are available in Trading Analytics? How do I contact Customer Support? Which files can I attach to a support ticket? Can I contact you by live chat? How do I unsubscribe from emails?

How do I contact Customer Support?

You can submit an enquiry and attach supporting files in Mypage.

1. Log in to Mypage.
2. Open [Customer Support] from the left-hand menu and select [Submit a Ticket].
3. Select the department that matches your enquiry.
4. Describe the issue, the time it occurred and the relevant account number.
5. Attach an error screenshot or supporting file if needed.
6. Review the information and select [Submit].

Submit a ticket

 

The page states that most enquiries are answered within 24 hours. Never include a trading password, OTP or full card number in the message or attachments.